Need Help?
The Producer Help Desk (PHD) is a Sales Support Center exclusively dedicated to the Individual and Family Plans team. Our agent-centric staff is fully devoted to providing you with a hassle-free experience every step of the way.
Monday – Friday 8am – 7pm CT
Weekdays | 8am – 7pm CST
Saturdays | 8am - 5pm CST
Black Friday | 8am - 5pm CST
As part of our hassle-free approach, the PHD provides support through your entire sales experience, including:
- Contracting – assist with status updates, upline identification, state appointments and more
- Provider and Rx lookups
- Commission inquiries
- Enrollment questions
- Benefit information and sales materials
- HealthSherpa access and functionality
Note: PHD contact information should NOT be given to a consumer.
If you have 10 or more member inquires, complete the PHD Inquiry Form in its entirety and return it to acabrokersupport@uhc.com. Instructions for completing the PHD Inquiry Form can be found on the second worksheet of the form.
Member Services Toll-Free Numbers One-Pager
The one-pager below can be used as a quick reference for directing members to the appropriate resource.
Member Services Toll-Free Numbers by State
| State | Member TFN | Member Hours of Operation |
| AL | 888-200-0327 | 8:00 a.m. - 6:00 p.m. Local Time |
| AZ | 877-482-9045 | 8:00 a.m. - 6:00 p.m. Local Time |
| CO | 888-809-6539 | 8:00 a.m. - 6:00 p.m. Local Time |
| FL | 888-200-0405 | 8:00 a.m. - 6:00 p.m. Local Time |
| GA | 800-609-9754 | 8:00 a.m. - 6:00 p.m. Local Time |
| IL | 888-200-0325 | 8:00 a.m. - 6:00 p.m. Local Time |
| KS | 866-761-7748 | 8:00 a.m. - 6:00 p.m. Local Time |
| LA | 866-268-6438 | 8:00 a.m. - 6:00 p.m. Local Time |
| MD | 800-691-0021 | 8:00 a.m. - 6:00 p.m. Local Time |
| MI | 888-200-0324 | 8:00 a.m. - 6:00 p.m. Local Time |
| MO | 877-940-4172 | 8:00 a.m. - 6:00 p.m. Local Time |
| MS | 888-239-1451 | 8:00 a.m. - 6:00 p.m. Local Time |
| NJ | 866-569-0328 | 8:00 a.m. - 6:00 p.m. Local Time |
| NM | 866-569-3491 | 8:00 a.m. - 6:00 p.m. Local Time |
| NC | 800-980-5357 | 8:00 a.m. - 6:00 p.m. Local Time |
| OH | 800-331-4680 | 8:00 a.m. - 6:00 p.m. Local Time |
| OK | 800-980-5319 | 8:00 a.m. - 6:00 p.m. Local Time |
| SC | 866-569-2094 | 8:00 a.m. - 6:00 p.m. Local Time |
| TN | 877-250-8188 | 8:00 a.m. - 6:00 p.m. Local Time |
| TX | 866-811-2704 | 8:00 a.m. - 6:00 p.m. Local Time |
| VA | 877-265-9199 | 8:00 a.m. - 6:00 p.m. Local Time |
| WA | 888-832-0969 | 8:00 a.m. - 6:00 p.m. Local Time |
| WI | 866-569-3468 | 8:00 a.m. - 6:00 p.m. Local Time |
Saturday 8am – 5pm CT
Sunday 12/1 | 8am – 5pm CT
Monday 12/2 -12/7 | 7am – 11pm CT
Saturday 8am – 5pm CT
Sunday 12/1 | 8am – 5pm CT
Monday 12/2 -12/7 | 7am – 11pm CT
 |