Agents who conduct business with UnitedHealthcare must remain compliant at all times. Review the below resources to ensure you are compliant while selling UnitedHealthcare Individual and Family plans.
Compliance Tools
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- UnitedHealthcare Broker Data Security Program FAQ opens in a new window
- UnitedHealthcare Broker Data Security Portal opens in a new window
- NBPP: Consent and Eligibility Application Confirmation QRG opens in a new window
- CMS – 10840 Form (CMS Model Consent Form for Marketplace Agents and Brokers) opens in a new window
- IFP Sales Policy Job Aid Agent Materials, Websites, and Social Media Guidelines opens in a new window
Compliance Questions
Have a sales-related compliance question? See the following job aid to learn how to contact the Compliance Questions email box.
Agents must protect consumer/member Protected Health Information (PHI) and Personally Identifiable Information (PII) and report any potential incidents to UnitedHealthcare immediately upon discovery.
Report suspected privacy incidents to UnitedHealthcare Privacy Office at uhc_privacy_office@uhc.com, UnitedHealthcare sales leader, Segment Compliance Lead, UnitedHealth Group Ethics & Compliance Help Center at 1-800-455-4521, or compliance_questions@uhc.com.