Have questions about AARP Medicare Supplement Plans? We have FAQs with answers!
Health needs, wellness extras and budget. These are some of the important factors your clients may consider when deciding on a plan beyond Original Medicare.
If an AARP® Medicare Supplement Insurance Plan from UnitedHealthcare® may be the right fit for your clients, it’s easy to get the information you need to help them during their plan selection journey. Whether you’re looking to brush up on AARP Medicare Supplement Plans through various trainings, find plan rates and discounts or locate wellness extras information, check out the list of frequently asked questions (FAQs) below.*
AARP® Medicare Supplement Insurance Plans from UnitedHealthcare® FAQ
This collection of FAQs is designed to help you better understand AARP Medicare Supplement Plans and guide you in locating useful information.
1. Where do I find AARP Medicare Supplement Plan information such as rates and discounts?
Check out Medicare Supplement JarvisEnroll accessible via Jarvis for the most up-to-date rates. State-specific Enrollment Kits feature rate pages and information about available discounts. The state-specific Producer Handbooks provide discount information as well. You can locate Enrollment Kits and Producer Handbooks on the Sales Materials Portal.
2. How do I know what’s asked during underwriting?
The application contains the medical questions used when an individual is underwritten and can be found in your state-specific Enrollment Kit, accessible via the Sales Materials Portal on Jarvis.
3. Why is my client’s AARP Medicare Supplement Plan application pending?
There are various reasons an application may pend, including:
- Guaranteed Issue – If there is an application that requires proof or documentation, you may submit it through the Member Service Request Tool or the AARP Medicare Supplement Pending Applications - Form 4.
- Underwriting – If your client’s application is going through underwriting, UnitedHealthcare may be waiting on providers or the client to provide additional information.
- •Missing Information – General information such as birth date or gender may be missing from the application. You may submit missing information through the Member Service Request Tool or by using the AARP Medicare Supplement Pending Applications - Form 4.
Check your client’s application status by going to the Applications page on Jarvis. Search for your client, click “see details” and hover over status reason for more information.
The Member Service Request Tool and AARP Medicare Supplement Pending Applications – Form 4 are located on the Applications page on Jarvis. The tool will display after you search for your client. For more information on the Member Service Request Tool, please check out the Jarvis Service Requests (Ease of Business) job aid on Learning Lab under the Medicare Supplement Course > Additional References tab.
If you have additional questions about a pending application, please contact the Producer Help Desk (PHD) via Chat on Jarvis or call 1-888-381-8581. For Spanish, call 1-866-235-5990.
4. Where can I find more information about Guaranteed Issue?
Agents can find information about Guaranteed Issue events, such as switching from a Medicare Advantage plan to an AARP Medicare Supplement Plan, within the state-specific Producer Handbook. To order or download the Producer Handbook, please go to the Sales Materials Portal and select State, Plan Type "Med Supp" and Doc Type "Handbook." Guaranteed Issue rules and criteria vary by state.
5. What are wellness extras and where do I find more information on them?
Wellness extras1 are discounts and services that may be available to members of an AARP Medicare Supplement Plan. Wellness extras are offered at no additional cost to members.
Make sure you know about the 7 wellness extras that may be available to your clients including:
- Renew Active® by UnitedHealthcare®
- 24/7 nurse line
- Dental, vision, and hearing discounts
To learn more, register for an upcoming Wellness Extras training on the National Webinar Schedule on Jarvis or check out the wellness extras job aids available on Learning Lab under the Medicare Supplement course, You can also download the state-specific Producer Handbook on the Sales Materials Portal by selecting State, Plan Type "Med Supp" and Doc Type "Handbook" to learn more.
6. What are UnitedHealthcare® Dental, Vision, Hearing (DVH) Plans and how do I enroll my client?
DVH plans are bundled dental, vision, hearing coverage, for individuals ages 65+, that are designed to be sold at the same time as an AARP Medicare Supplement Plan or separately. Offered exclusively by agents within Medicare Supplement JarvisEnroll, DVH plans are available in AK, AL, AZ, CA, FL, GA, HI, IL, IN, KS, KY, MI, MO, MS, NC, NE, NV, OH, PA, SD, TN, TX, WI and WY.2
Why offer DVH Plans to your clients?
- Coverage your clients want
- No wait for most services
- A variety of plan options to meet your clients’ health care needs
- Having one company to remember for both a Medicare Supplement Plan and a Dental, Vision and Hearing Plan might be attractive for your clients.
Register for upcoming live DVH trainings or check out the on-demand DVH training under the “UnitedHealthcare Dental, Vision, Hearing (DVH) Plans” course on Learning Lab.
7. What is the EZ Claim Pay service and how does it work?
EZ Claim Pay is a convenient service, available nationally for members enrolled in an AARP Medicare Supplement Plan G3, designed to simplify paying expenses. EZ Claim Pay offers members the confidence to “set it and forget it” regarding their Medicare Part B deductible expenses. Members can choose to have UnitedHealthcare automatically pay their Medicare Part B deductible out-of-pocket expenses on their behalf via Electronic Funds Transfer (EFT) from their checking or savings account at no additional cost. Upon receiving a claim, UnitedHealthcare withdraws funds for the deductible amount from the member’s account and automatically pays the provider on the member’s behalf.
For more information about EZ Claim Pay and the two ways for Plan G enrollees to self-enroll, click here. Please note that you may not call or submit the enrollment form on your client’s behalf.
8. Can I offer AARP Medicare Supplement Plans year-round?
Yes! It’s always a great time of year to offer Medicare Supplement plans, like AARP Medicare Supplement Plans, to your clients and prospects. Instead of being dictated by enrollment periods that only occur at certain times of the year, consumers can enroll or change Medicare Supplement plans any time during the year.4 However, the best time to enroll may be during your client’s Medicare Supplement Open Enrollment Period, which is the first 6 months they are 65 or older and enrolled in Medicare Part B.5
Check out the 5 Fast Facts About Medicare Supplement Plans article to learn even more about Medicare Supplement plans.
9. What are the advantages of selling AARP Medicare Supplement Plans?
The A2Oh! Rewards Program has improved, offering even more earning potential on top of commissions.6 With more application milestone bonuses and a higher maximum cash reward earning from UnitedHealthcare, it’s an exciting time to be an Authorized to Offer Elite agent for AARP Medicare Supplement Plans! Not an Elite agent? No problem. You can become one by:
- Sales - Producing at least 25 commission-eligible, accepted and paid sales7 of AARP Medicare Supplement Plans and/or Medicare Select Plans6 per calendar year
Or - Book of Business - Maintaining 150 or more active AARP Medicare Supplement and/or Medicare Select Plan members in your book of business
Click here to explore the A2O Guidelines, including A2Oh! Rewards on Jarvis.
Ready to keep learning about AARP Medicare Supplement Plans?
Register for upcoming trainings on topics such as Marketing and Growing Your Business, Leveraging Wellness Extras, Q&A Chats and more.
Register for live state-specific trainings
Explore national webinars on Jarvis
1These are additional insured member services apart from the AARP Medicare Supplement Plan benefits, are not insurance programs, are subject to geographical availability and may be discontinued at any time. Note that certain services are provided by Affiliates of UnitedHealthcare Insurance Company or other third parties not affiliated with UnitedHealthcare. Wellness extras vary by state and are not available with all AARP Medicare Supplement Plans.
2Plan and network availability vary by state and zip code or county. Hearing benefit is not available in Ohio.
3EZ Claim Pay is also available to members enrolled in an AARP Medicare Select Plan G.
UnitedHealthcare Dental, Vision, Hearing Plans: UnitedHealthcare Insurance Company is the underwriter of these plans. UnitedHealthcare Dental Benefit Providers, Inc. is the administrator of dental plans. UnitedHealthcare Vision (Spectera, Inc.) is the administrator of vision benefits. UnitedHealthcare Hearing is the administrator of hearing benefits.
AARP Medicare Supplement Insurance Plans: AARP endorses the AARP Medicare Supplement Insurance Plans insured by UnitedHealthcare Insurance Company or an affiliate (collectively “UnitedHealthcare”). UnitedHealthcare pays royalty fees to AARP for the use of its intellectual property. These fees are used for the general purposes of AARP. AARP and its affiliates are not insurers. AARP does not employ or endorse agents, brokers or producers.
