If a primary care provider (PCP) was not selected during enrollment, members have one month after their coverage starts to pick a preferred provider. If a PCP is not selected by that time, we will match them with a quality provider in their area, as all Individual & Family Plans (IFP) members must have a PCP listed on their account.

Please note that selecting or changing a PCP is not necessary for members with certain plans, such as Copay Focus plans in partnership with Kelsey-Seybold Clinic. Members enrolled in these plans will have a default PCP assigned as part of their plan.

There are two easy ways members can select a PCP:

1. By logging into the member online portal at myuhc.com/exchange and making updates under “My care team”
2. By calling the Member Services number located on the back of their member ID card

If the member needs assistance, you can help them select a PCP by clicking the “Change Provider” link on their member profile page in your book of business (BoB)* on Jarvis. You can also locate the member’s state-specific Member Services number for them by visiting the “Contact us” page on Jarvis.

*Currently, BoB is unavailable to eAlliance agents and eAlliance solicitors.

Go to your BoB

Member Services contacts

Go to Agent Communications