Online Medicaid Lookup tool update
Great news! The ability to look up clients has been restored in nearly all states for 2024 plans, so you no longer need to call PHD to check Medicare and Medicaid eligibility!
To verify eligibility in states that are not shown available on the 2 maps below, please reach out to the Producer Help Desk (PHD) at 888-381-8581. They will fill out an intake form and it will be placed in a queue where it will be processed in less than one business day. The PHD is open Monday-Friday 7:00 a.m. - 9:00 p.m. CT. After hours, please submit your request via Jarvis PHD Chat, which is available 24/7. Please note: If you will be meeting with a client and would like to verify eligibility ahead of time, please submit your request the day before and it will be processed within one business day.
Check here each week for the latest updates or visit our status page on Jarvis for the latest information 24/7. Thank you for your patience as we restore access across all states.
While our Producer Help Desk (PHD) continues to be available to help confirm eligibility and assist in understanding what plans a consumer is eligible for, you can now use the tool to verify Medicaid eligibility for some states before submitting an application any time, any day without having to call PHD.
Helpful reminders:
- All D-SNP enrollments submitted previously will go through an eligibility check, so there is no need to resubmit any applications that are processing.
- Medicaid verification is not required to submit D-SNP applications to UnitedHealthcare. However, a Medicaid ID is required for our enrollment teams to verify a consumer’s current Medicaid eligibility and helps ensure a faster processing time.
Steps to verify eligibility
- From the Jarvis homepage, select Medicare & Medicaid Eligibility Lookup
- Within the page, choose Medicare Eligibility or Medicaid Eligibility
- Fill out the required information
- Click Check Medicaid Eligibility to get the results
- This button will work once all the information is entered
Confidential and proprietary. For internal/agent use only. Do not distribute.
Saturday 8am – 5pm CT
Sunday 12/1 | 8am – 5pm CT
Monday 12/2 -12/7 | 7am – 11pm CT
Saturday 8am – 5pm CT
Sunday 12/1 | 8am – 5pm CT
Monday 12/2 -12/7 | 7am – 11pm CT
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